Our most frequently asked FAQ’s – if you have a query, don’t hesitate, contact us.Ask a Question
Should I inspect order on delivery before signing?
If this is possible, yes – Obviously this will ensure your order is complete and undamaged.
Essentially an order when signed for is denoted as complete.
However RKD understand that couriers leave little time to inspect and that items in sealed boxes are not easily visible at a glance. If a box shows damage this should raise an alarm and checking contents should be made immediately.
Orders are also accepted by proxy people who aren’t au fait with the order contents. If your order shows damage, or possibly has a component missing, please contact us immediately on firstname.lastname@example.org with an image of the issue in order that RKD can resolve any problems as fast as possible.
Don’t be concerned or hesitant in contacting us, our customer service ethic is renowned and even if the issue is minor or perceived we will do everything we can to resolve and put your mind at ease.
Only part of my order has arrived?
Don’t hesitate- give us a call on 02381 229016 or email email@example.com
Causes here are varied –
- Your order may well be coming from more than one warehouse meaning delivery arrivals will vary.
- The courier may have split your delivery.
- Part of your order could be damaged or lost
Better safe than sorry.
Where do you deliver to?
RKD ship to all parts of mainland GB as a matter of course.
If you need a kit or materials, but you live offshore in Isle of Wight, Scottish isles, Channel Isles etc we can quote you for delivery on an ad hoc basis.
Use our Get a quote facility
What’s your delivery lead time?
This can vary.
We ship many items out on next day protocols.
To be safe allow 2-4 days from order placement to accommodate your location, transport issues and courier performance.
Remember remote locations or orders going to offshore locations may take a bit longer to arrive
RKD advise that you don’t commence any project until your materials have been delivered.
Can I pick my order up from you myself?
In a word – No
RKD is an online business and we don’t hold any stock at our Southampton address.
We share warehouses with our suppliers in the midlands and south west
I might not be in when you deliver, can I still order?
Our couriers won’t leave products automatically on your doorstep as many orders contain valuable components some of which contain hazardous materials.
However you do have options here –
- Leave a signed note on your front door instructing the courier where to leave safe.
- When you order add a note giving instructions where order can be left safe
- When you order add a note to say this can be taken in by neighbour etc
- When you order add a note to confirm that your order can just be left in the garden or on drive etc as you are happy to accept responsibility
Would you actually just like to talk with someone before you order.
Give us a call on 02381 229016 – we are happy to have a chat and provide advice.Contact Us
You have multiple fibreglass roofing kit ranges – what’s the difference?
Trade Line – Good Quality yet designed to be budget competitive.
SilverSeel – Excellent Quality – Fire Retardant (Domestic Grade -) – lloyds approved so marine friendly yet highly cost effective
Restec – High Quality – Fire Retardant (Domestic Grade)- LABC Approved
Cromar Pro – High Quality – Well known – long established
Metrodeck – Gold standard – Fire Retardant (Commercial Grade)
Each Kits Range contains –
450g kits – light foot traffic
600g kits – heavy duty foot traffic
2 x 450g layer kits – extra heavy duty – walkways, balconies with metal furniture etc
Use our free “get a quote” services – Our kits are ideal for both trade and DIY alike.
How much Hardener/Catalyst ?
RKD understand that this element probably causes most concern when installing a fibreglass flat roof. This is the area where most potential issues can arise in the roofing installation. So first tip –
- Always make sure that you thoroughly mix catalyst into resin and topcoat (resin in a pot or bucket – not in the tin)
- Always use a proper catalyst dispenser to ensure your measure is accurate
- Remember too much catalyst can cause failure to cure just as easily as too little.
- Potlife – resin will cure quicker if left in the bucket (about 20mins) so mix little and often as you go.
- The climatic conditions (temperature) will effect curing time – generally the hotter the faster. (Are you in direct sunlight?)
There is not an exact definition of how much catalyst to add to resin as it depends on the temperature and local conditions. This is why you mix little and often, it allows you to adjust the catalyst percentages as you go.
Resin and topcoat catalyst addition is the same – your base layer and topcoat should cure in about 30 – 40 mins if the mix is right
Formany of our kits we provide seasonal catalysts –
Fast + winter
Standard = normal temps
Slow = High summer
Can I apply the topcoat layer of fibreglass roof on another day – will my roof still be waterproof?
We receive this query quite often, especially from customers who are first timers and those with larger roofs and limited daylight in the Autumn/Winter months.
The Simple answer is yes and yes – however you will need to be aware that there are extra elements to consider.
Firstly, with the resin/matting base coat layer correctly applied your roof will be fully waterproofed.
Secondly, moisture – the roof and base coat must be dry before topcoat application – moisture will prevent the topcoat from curing.
Topcoat – just a general note, although when mixed with catalyst the topcoat is applied just like a coat of paint it doesn’t just add a colour finish. The topcoat is designed to increase structural integrity of the roof and chemically bonds to the basecoat/resin layer. It also adds UV damage prevention attributes.
Catalyst ratios are the same for topcoat as the resin layer, but take note, conditions may be different on another day so check your charts and the climatic conditions.
If you apply topcoat same day or within circa 12 hours there’s no need to sand the laminate for bonding purposes. Outside this time frame you will need to light sand and wipe down with acetone. Sanding gives a key, acetone helps the topcoat to chemically bond to the resin matt/base layer.
However many installers like to give a light sand to check for any bumps and smooth trim edges etc. (obviously clean off with acetone properly)
Again for topcoating always wear mask, goggles and gloves from A-Z. As with laminating get your tools ready and to hand. Mask off with masking tape any edges to insitu fascia boards etc.
You recommend using 18mm OSB3 Tongue and Groove deck – but I’ve already laid 8 x 4 OSB3 plain boards?
This is very common, 8 x 4 sheets are often more readily available and installation over an 8×4 sheeted deck is easily overcome. We recommend T&G because they include natural expansion properties within edging joints. With 8 x 4 sheeting expansion is generally included by allowing a 3mm gap between sheets.
This gap will therefore require fibreglass bandaging to ensure full fibreglass roof integrity. Bandaging is applied by laying the bandage over the join and applying catalysed resin to it, letting it settle then paddle rolling just as you would for the base coat layer. Thus any bandaging installation becomes an ideal test bed for catalyst addition .
All RKD fibreglass roofing kits allow increased quantities of resin and bandage to cope with nominal wastage and edge trim sealing. If your roof is above 15m2 and you have 8 x 4 deck each kit also includes an opportunity to purchase a little extra resin or bandage to resolve this requirement
I will need to purchase edge trims, but which ones and what size?
GRP Fibreglass Trims generally come in 3m lengths however we do sell Half length sizes of popular trims We stock a full range –
- Small roofs/Bay roofs. – 65mm depth – Use the A170 Drip and the B230 Raised edge trims together
- Standard roofs (most common) – garage/extension etc – 90 mm depth – Use the A200 Drip and the B260 Raised edge trims together
- Warm roofs – 140mm depth – Use the A250 Drip and B300 Raised edge trims together
- C1,C2,C4 preformed corners work with all the above
- D260 Wall fillet combined with a C100 flashing trim are the most common solutions for adjoining walls and upstands
- Use D300 Wall fillet combined with a C150 flashing trim wall fillet where an existing chase from a felt roof is evident
- Use F300/600/900 where flat roof adjoins a tiled roof
What will the ClassicBond EPDM bond to?
ClassicBond EPDM is best bonded on to timber surfaces such as roofing grade plywood or OSB3 (Oriented Strand Board) sometimes called sterling board. It can also be bonded to light weight concrete and other non porous surfaces such as Fibreglass and tissue faced insulation.
Most Importantly – What Surfaces Cannot Be Bonded To?
ClassicBond EPDM can not be bonded to bitumous surfaces or remaining bitumous residue on a roof deck – such as:
- Roofing felt
- Liquid mastics
The EPDM will tend to draw the oils out of the bitumous material which causes the EPDM to lose its molecular structure and fail.
As such care should be taken when removing the old Bitumous roofing membrane as it may leave a residue which can damage the EPDM membrane.
Pragmatically and to ensure issue free installation RKD recommend over boarding old roof coverings using an OSB3 recovery board or insulation boards.
What is the difference between ClassicBond and Firestone EPDM?
RKD get asked from time to time what are the differences are between the two systems. Obviously we stock ClassicBond so to offer a critique would be unprofessional. So here are some salient facts.
In essence ClassicBond and Firestone Rubbercover are the market leading brands for EPDM Rubber Roofing Membrane Systems.
CB membranes are 1.2mm and 1.5mm thick
Firestone membranes are 1.14mm and 1.52 – so little difference here
ClassicBond is manufactured in the United States by Carlisle Syntec,. They are the largest producer of EPDM in the world. ClassicBond is the original EPDM – it was first used on commercial roofs in the 1960’s. Firestone was launched at a later date in the 1980’s.
With its longevity ClassicBond can claim to have a proven 50 year life expectancy with many roofing instances still completely viable.
Both ClassicBond and Firestone Rubbercover are BBA certified and approved by the NHBC. (Obviously when installed in accordance with the manufacturers guidelines.)
ClassicBond’s BBA Certificate No. is 11/4853
Firestone Rubbercover BBA Certificate No: 89/2216
Service life expectancy
The above BBA certificates record the following –
Firestone RubberCover has a service life in excess of 30 years
ClassicBond has an expected service life in excess of 35 years.
What is the biggest size epdm roofing sheet I can buy?
The biggest sheet size available from RKD is as follows.
Note – All sheets can be joined where the roof size is bigger than the maximum sheet size:
ClassicBond 1.2mm – 15.25m x 30.5m (50ft x 100ft)
ClassicBond 1.5mm – 15.25m x 15.25m (50ft x 50ft)
The biggest EPDM one piece sheet sizes available in the Roofing Kits Direct range come from our ClassicBond range.
RKD understand that covering your roof with a new membrane that has no onsite joins is perceived reassuring and offers piece of mind. However RKD would note that jointing technology in any of our EPDM systems comes as strong as the membrane itself. Therefore multiple sheets joined together onsite actually offers a more practical solution – large membrane sheets do offer a handling challenge.
In pragmatic terms, whilst 15m x 30m sheets are available, RKD believe that this will be a rare occurrence. We therefore offer to cut sheets to size for you. You can order any size you wish up 15m x 30m!
Typical Weights are: –
1.5kg/square metre & 2kg/square metre for 1.2mm & 1.5mm thick respectively
Can Rubber roofing sheets be joined?
Yes – RKD rubber membranes can be joined. Our joint technology offers joint bonding as strong as the original sheet and not detrimental to the waterproofing or strength capacities..
Jointing is used –
- Where the roof is bigger than the largest membrane size or
- Where it would be beneficial to install the membrane in smaller sections.
Not every roof is a nice flat rectangle, master the forming of corners, splicing etc and you can readily join sheeting to tackle your particular needs.
Membranes can be joined using splice (Seam ) tape or covertape. The important aspect to remember is that surfaces are primed as tapes will only adhere to a primed surface.
Do I need Special Tools for EPDM Rubber Roofing
For the standard 1 piece installation you really only need basic tools which Many diy’ers will have to hand.
- 9″ Paint Roller for you to apply water based adhesive
- 4″ Mini Roller for you to apply contact adhesive
- 2″ Paint Brush for you to apply primer to clean EPDM
- A good pair of scissors or utility knife for cutting or finally trimming the membrane
If membrane joints or patches are needed a seam roller is required.
RKD have always found that a nice soft broom is really handy when smoothing membrane out over laid adhesive.
How quickly will an overlay product be weather proof?
Arboflex PU Liquid Waterproofing is a quick and cost-effective way to transform leaking roofs.
This product is made from pure liquid polyurethane and becomes instantly water resistant on application.
As soon as this product is cured it forms a seamless, elastic membrane that is waterproof and has a life expectancy of 25 years
Similar to GRP fibreglass, Flexitec 2020 is genuinely rapid-curing (30 – 60mins walk-over time) with an extra-tough finish
What are flexitec benefits?
- Similar to GRP fibreglass, Flexitec 2020 is genuinely rapid-curing (30 – 60mins walk-over time) with an extra-tough finish.
- Similar to liquid overlay systems it’s flexible and can coat a range of roof surfaces.
- Highly flexible and suitable for any size or shape roof without the need for expansion joints
- Totally seamless membrane – no joints, no welds, no weak points
- Applied as a one-coat or two-coat system
- Single resin system that can be repaired/overcoated without grinding down
- Can be applied to almost any roof surfaces including felt, asphalt, concrete, GRP, PVC single-ply and metal details.
What are Arboflex benefits?
- BBA Certified For The Life Of 25 Years
- Adapts To Uneven, Curved & Irregular Surfaces
- Install Straight Over A Range Of Substrates (e.g Felt, Asbestos & Cement)
- Fast & Easy Installation
- A Cost-Effective Option To Replace Leaking Roofs
- Ready To Use Straight Out Of The Tin
- Easy To Clean
- Maintenance Free
- Forms A Seamless, Elastic, Waterproof Membrane
Are liquid overlay products just meant for repair?
Both can be utilised straight onto a new roof deck.
However the major benefit of Overlay products are time and cost saving.
They are a quick and cost-effective way to transform leaking roofs without strip/replacement or overboarding.
They have a life expectancy of 20yrs +
Overlay kits show 10 and 20 year options – what’s the difference?
Simple really – 2 layers instead of one = greater thickness, more strength, increased longevity.