Roofing Kits Direct offer a 30 Day returns policy on all our standard stocked items.
NB - Custom made Roof Lights are excluded from this policy.
Custom made skylights are non-refundable. This is simply because they have been manufactured to the customer's exact sizes and as such are not able to be resold.
Customers must also note that all of our standard sized skylights are made to order and any return will incur a 35% Restocking and handling charge.
In regards to custom built roofing kits it is evident that resale potentials are available - these therefore must be returned undamaged within 30 days of point of sale.
All products returned such as Tools, Adhesives, Sealant and Accessories must be returned unopened and undamaged within 30 days after point of sale.
If the purchaser is returning unwanted items for any reason other than the items being faulty, incorrect or unsuitable substitutions then a re-stocking charge of 35% of the goods value will be charged to the purchaser.
Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by RKD, we will meet the cost of said return provided that RKD is able to nominate the courier.