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Hello 2021 - Customer Survey

It's our first post of 2021, doesn't time fly. We hope everyone had a wonderful Christmas and New Year despite current circumstances.


We've been busy collating feedback from our recent survey that we sent to hundreds of our past customers. Our customers are always at the forefront of our business ethic, so we felt it would be a great time to take a look at what we're doing well and also get some feedback to help us improve our customer experience throughout the purchasing process.


Here's what we asked and what they had to say..


How satisfied were you with the service?

We were really pleased to see great results here, we pride ourselves on our customer service so this cemented that we're on the right path.





How satisfied were you with the product you purchased?

Again a great result here. You'll see on our website we only offer a very small amount of brands when it comes to roofing materials. The reason for this is because we genuinely believe the product is the best, without a doubt. We wouldn't want to confuse our customers by flooding our site with multiple brands.




Did you find it easy to navigate our website? Please add any feedback

It would seem our customers find our site easy, although we have recently invested some time into refining the navigation and create a more simple aesthetic.


Where did you hear about us?

This one is a great driver for us, to make sure we are advertising in the right places. the best bit of feedback we received from multiple customers was that they had found us via word of mouth. To know we are being recommended is fantastic and really reassuring.


Is there anything we could have done better?

There were a few comments that said no, which is great however we did find somethings we could improve on. One person mentioned that it would be better for the matt to come rolled not folded, which we will try to do more when we can. A couple of customers mentioned courier issues, unfortunately, due to the nature fo the products we sell we are limited to options. We will always look to improve this going forward.


Would you purchase through RKD if you require a similar product?

All-round yes on this one, great news.



Any additional feedback?



As a family-run business trying its best during these difficult times it's been really reassuring to read everyone's feedback and be able to make further improvements to our business.


If you happen to have any comments or suggestions yourself, please send them over to kim@roofingkitsdirect.co.uk

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Roofing Kits Direct Limited 

Registered office - 94 Dukeswood Drive, Dibden Purlieu, Southampton, Hampshire, SO45 4NJ.   

Company number:11302132   VAT Reg No. GB295949627