RKD understand that when new customers are browsing for a roof kit, that they need certainty to make a decision with confidence.
RKD listen and will take time and effort to help our customers find the best solution for their roofing.
We believe in being open and honest – we’d show you bad reviews but frankly we have only had two in the last 3 years and they were actually courier issues.
That’s not to say that things haven’t gone awry from time to time. When they do RKD customer service kicks in and we move heaven and earth to sort things out asap.
Hence our outstanding record which we will keep as a priority
Below are a brief selection of testimonials from our customers.
” I have been compelled to write this review for RKD and give a 5 Star rating because of the experience I recently had with this company, and in particular, the person that took my initial call.
It’s not every day that I feel the need to express my gratitude for the help, support and customer service that I receive from a company, but with this company, I felt that it was important to share my positive experience.
I spent days researching the internet for GRP trims and other roofing materials for a 2 roof project and decided to call RKD to confirm what I needed to complete the work. I spoke to Neil Sutton who I can honestly say was one of the most helpful contacts I’ve ever spoken to in a company.
He listened to what I was looking to do with the 2 roof project that I had undertaken to complete myself, he advised accordingly. He asked me to email him with pictures of all the areas and sections of the roofs that I was going to be working on, and promptly came back to me within 24 hours with suggestions, most of which were at a lesser cost than what I had actually listed.
Neil also assured me that he would be there to help me with any technical issues that I may have, and that was whether or not I purchased the products from his company or another company.
That was exactly what I needed to hear in order to give me the confidence to order from RKD. I found it necessary to contact Neil a few more times to ascertain that I’d actually understood what I needed to order and found that he had the time and patience to help me.
I would therefore recommend this company to anyone, both domestic and professional. Honest, reasonably priced and above all, great customer service.
Thank you Neil and keep up the great service. “
Vince Testa, Bedfordshire
Thanks very much for your speedy response and your readiness to resolve this small issue. This kind of customer facing is very refreshing and is very rare these days. I have passed on your details to a friend of mine who is wanting to do a similar project and would be happy to recommend your company to anyone.
Again, many thanks.”
“My garage roof is all done. Many thanks for all your help. Please use the following as you see fit. Will give more feedback if needed.
‘Neil Sutton at Roofing Kits Direct couldn’t have been more helpful in giving advice and giving me the confidence in DIYing my garage roof, a monster at 12×3.5 metres, and all done in the Easter Weekend heat.
I have never done fibreglassing before now. Great advice and comprehensive installation guide.” Many thanks, Vincent, South Coast
‘6 items just arrived.-
Thank you very much for your exhaustive efforts – 5 stars to you & your company,
You are a total ambassador to your company and online purchasing in general’ – All the best –
Best Regards – Chris Hardiman
“Quality product at good price and excellent service from Neil. Original contacted the company about delivery over the weekend when they were closed and got a response before they opened again which was a good sign, everything good from then on. Highly recommended.”
“Ordered a kit which was sent straight away, slight problem with one of the items due to carrier, contacted RKD everything sorted out without any hassle and replacement item sent out, kept in email contact all the time explaining what was happening. I would definitely recommend this company and will certainly use again.”
“Having not undertaken a fibreglass roof before, Neil talked me through the steps fantastically. The kits included everything I needed to do the job. Fantastic customer service.”
We could keep going, but you get the drift.
RKD stand by the quality of our products and the ethics of our customer service. Our feedback is from real customers via trustpilot, google, and direct.
We go out of our way to listen to customers and help find the best resolution for them.
If we cannot help, we always try to point customers in the right direction, even when no sale is evident.
If something goes wrong, and from time to time it does, we don’t hide away, we communicate and resolve as quickly as possible, even if your order has left us and is with the courier.
You are the customer, our satisfaction comes from knowing that you have your order in timely fashion and the best product to do your job.